Satisfaction Guaranteed

A customer who was the subject of a recent post in regards to shoddy workmanship by a competitor has updated me on her quest for monetary compensation.

If you view the story Big Does Not Always Mean Best you will see the result of what was supposed to have been a clean carpet.
The customer was right not to call the company back to rectify the shoddy work, after all if the business is not capable of doing the right thing, the first time, why should the customer be forced to have them back in her house.

Unfortunately, consumer law states that you have to be seen to have attempted to have the problem rectified by the company who did the work in the first instance.
The company in question advertises a satisfaction guarantee and as such, the customer who has had work performed must contact the company within the guarantee period if the work is unsatisfactory.

I know, from experience, that sometimes little things can go wrong, such as browning caused by over wetting, but in this instance it is clear that the whole job was unsatisfactory.
The carpet was simply not cleaned and the pet urine in the carpet was exacerbated by the addition of water causing it to reconstitute with the resultant strong odour.

The customer was told by Consumer Affairs that the job was obviously unsatisfactory as evidenced by the photographic proof provided, but unfortunately, the customer must allow the company to provide a solution.
Be aware that the company in question may also charge to come out for a so called redo of a job.
The fine print states that a call out fee may be charged which is usually a minimum close to $100.
So not only have you had an unsatisfactory job performed, but you then have to call the person back to redo the job and possibly get charged again.

Where is the justice in the system???

Please remember that Big Does Not Always Mean Best.